Evolving and innovating for our customers
Every year over 100,000 UK consumers directly provide feedback to us about their experience with Whirlpool brands, products and services, with our team of over 1,300 service engineers and home delivery drivers talking to and helping families every day. Last year alone we visited two million UK homes.
We’re constantly working to improve that experience, such as through advanced digital solutions that provide round the clock availability, more efficient appointment bookings and quicker resolutions.
All of this helps us continually improve the products and services we provide to fit what our customers need. Here is just one example with the integration of WhatsApp into our customer service experience.
Our commitment to innovation is why British consumers buy more from Whirlpool brands than any of our competitors, why over 40 of our products are currently awarded Best Buy status from Which? and why we are also ranked the number one appliance provider for service in the UK on TrustPilot.